Shipping & Return Policies
All returns must be made within 30 days of arrival to you. Products that are clearance or closeout items are final sales. Please ask any questions prior to purchase.
Shipping & Return policies for saddles (new or used/consignment):
Any returns must be made within 1 week of arrival to you. Please give us a call should you need more time. No refunds will be made after the 1 week period of time. Saddle must return to our shop in the condition in which it left. If the saddle does return damaged- there will be a minimum 10% surcharge deducted from your refund. Please ask any questions prior to purchase.
All saddles will be shipped for a cost of $50. This charge will not be added automatically. Please add the saddle to the cart, as well as item listed as "SADDLE SHIPPING." No shipments will be made until this fee is paid. All saddles will be shipped by UPS, unless otherwise requested by the customer. All saddles will ship with insurance. Please take note of the tracking number and have someone there to sign for the box.
The customer is responsible for any return shipping fees. Though we strongly recommend using UPS for shipping, we understand if you want to use a different shipper. Saddles may be sent back by UPS, USPS Priority Mail, or FedEx. All boxes must be insured, and you must send us the tracking number. We can send you a return label, if you prefer. Please notify us by email within the 1 week to do this. Please purchase the item listed as "RETURN SADDLE SHIPPING." A label will then be emailed to you from our shop. Please be aware that this is not a call tag. You must drop the saddle off to a UPS location or set up a pick up. All boxes should be shipped to:
Briggs Tack Shop
623 Hanover St
Hanover, MA 02339